Policies
Returns
Minor Obsessions only accepts returns of unworn pieces in the original packaging within 14 days of receiving the order.
We'll happily issue a refund minus the shipping costs. Note that credit card refunds can take up to 30 days to appear on your statement.
All returns must be issued a return authorization number (RA#) from our corporation prior to returning for a refund. Please email [email protected] to obtain this number, and mark it clearly on your return package.
M.O. will not sign for or accept any packages without an RA# and is not responsible for any further shipping costs this may incur. M.O. highly recommends that you certify and insure your shipments, as we are not responsible for lost or damaged packages.
At this time, M.O. does not allow exchanges. We recommend a return of an unwanted item, and then placing a new order. We do not issue store credits.
Repairs
M.O. jewelry is delicate and should be handled with care. We are not responsible for lost jewelry. Within 3 months of purchase, M.O. offers complimentary repairs on items with normal wear and tear. It is at the sole discretion of M.O. to determine if the damage is a fault of production, or a fault of the wearer. If it is determined the damage is due to the wearer's negligence, we will provide a quote for repair.
To request a repair, please email [email protected]. Once a repair is authorized, further instructions and a confirmation number will be emailed to you.
Repair times may vary. M.O. highly recommends you certify and insure your repair shipment as we are not responsible for lost or damaged packages.
M.O. repairs will be refused without prior authorization. M.O. will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. M.O. highly recommends you certify and insure your shipments as we are not responsible for lost or damaged packages.
Our floss, by nature, is delicate. With time and wear it will fray, fade, and/or break. If you would like to have complimentary replacement floss mailed to you, so that you can thread the charm yourself, please email the following information to [email protected].
- Color of Floss
- Mailing Address
Should you wish to have your charm rethreaded by M.O., we are happy to do so for $10 + the cost of shipping. Please email for an authorization number and instructions. M.O. will not sign for or accept any packages without prior authorization and is not responsible for any further shipping costs this may incur. M.O. highly recommends you certify and insure your shipments as we are not responsible for lost or damaged packages.
Any and all packages shipped to M.O. without prior authorization will not be accepted. We are not responsible for any further shipping costs this may incur.
Custom Orders
All custom orders, including (but not limited to): customized charms, chain lengths, gold color, or other sizing (including any ring that is other than a standard size 6), are final sale and cannot be returned or exchanged.
Shipping
Production time on Minor Obsessions pieces ranges from 3 days to 14 days. Orders are shipped using USPS Ground (3-5 business days). Delivery times are based on USPS estimates. M.O. is not responsible for delays due to weather or incorrect shipping information. We do not ship to P.O. boxes. All shipments require a signature, we do not release packages without an adult signature.
Priority services may be available in certain cases, please email [email protected] for inquiries. M.O. will do our best to accommodate all requests.
USPS international shipping can be selected at checkout for a fee based on the recipient's location. Recipient is responsible for any additional taxes or duties required by their local government.
Privacy
Minor Obsessions collects data such as numbers of visitors, countries represented and operating systems for analysis towards creating a better experience for our customers.
Your personal information, including contact email, is never sold or shared.